Privacy Policy

At Xo-Chill Creations (and its sub-brand Aroma by XC), we are committed to being transparent about the way in which we collect, utilize and protect your information. After all, what we want is to bring you a LITtle Peace of Mind!

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WHAT TYPE OF INFORMATION DO WE COLLECT?

We receive, collect and store any information you voluntarily enter on our Wix.com website or provide us in any other way such as name, phone numbers, email addresses, billing addresses, debit/credit card information and associated security code, communications, comments, feedback, product reviews and any other similar information. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

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HOW DO WE COLLECT INFORMATION?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. 

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WHY DO WE COLLECT SUCH INFORMATION?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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HOW DO WE STORE, SHARE AND DISCLOSE SITE VISITOR'S PERSONAL INFORMATION?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  You can learn more about their privacy policy here.

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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HOW DO WE use your personal information?

• Fulfill and manage your orders - We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website.

• To deliver and facilitate delivery of services to the user - We may use your information to provide you with the requested service.  

• To facilitate account creation and logon process. - If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.

• To post testimonials - We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at Memoryboxcandleco@gmail.com and be sure to include your name, testimonial location, and contact information.

• To enable user-to-user communications - We may use your information in order to enable user-to-user communications with each user's consent.

• To communicate with you as stated in the HOW DO WE COMMUNICATE WITH SITE VISITORS section below.

• For other business purposes - We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

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HOW DO WE COMMUNICATE WITH  SITE VISITORS?

We may contact you to notify you regarding your account, to manage and troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, to deliver targeted advertising to you,  to send you marketing and promotional communications, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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HOW DO WE USE COOKIES AND OTHER TRACKING TOOLS?

Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. Wix uses cookies for important reasons, such as:

• To provide a great experience for our visitors and customers.

• To identify your registered members (users who registered to your site).

• To monitor and analyze the performance, operation and effectiveness of Wix's platform.

• To ensure our platform is secure and safe to use. 

Below are some of the cookies that may be used while or after visiting our site. Please note that our site may use cookies that aren't listed in the below as these may be placed by third-party apps or third-party integrations such as Google Analytics and Facebook Apps.

• XSRF-TOKEN - Used for security reasons during your active session 

• hs - Used for security reasons during your active session 

• svSession - Used in connection with user login for 2 years

• SSR-caching - Used to indicate the system from which the site was rendered for 1 minute

• _wixCIDX - Used for system monitoring/debugging for 3 months

• _wix_browser_sess - Used for system monitoring/debugging during your active session 

• consent-policy - Used for cookie banner parameters for 12 months

• smSession - Used to identify logged in site members during your active session 

• TS* - Used for security and anti-fraud reasons during your active session 

• bSession - Used for system effectiveness measurement for 30 minutes

• fedops.logger.X - Used for stability/effectiveness measurement for 12 months

• wixLanguage - Used on multilingual websites to save user language preference for 12 months

 

You can check which cookies are used by each business solution, third-party app or

third-party integration using Chrome's built-in cookie view. While in incognito mode,

click the Secure icon  next to the URL bar and then select Cookies (as shown in the image to the right).

You can also learn more about cookies here.

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CONTACT US ABOUT THIS POLICY OR WITHDRAW CONSENT:

If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately. This privacy notice applies to all information collected through our Services which includes our Wix.com Website, as well as our Spaces Application, any related services, sales, marketing or events. For questions or if you do not want us to process your data anymore, you may contact us at aromabyxc@gmail.com. 

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PRIVACY POLICY UPDATES:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.